Is there a fee for requests outside the scope of work or budget?

We understand that not all ideas are final. 

Sometimes you may want to change your mind before and during our work on your project. It's okay, and it happens to the best of us, even when we thought we planned for everything we would need.

Requests above and beyond those listed in the budget may be considered out-of-scope. 

What is considered out-of-scope?

Additional requests including, but not limited to:

• Adding new features
• Requesting new pages
• Adding new plugins or apps
• Significant changes after major project milestones have already been approved by you (i.e., wanting to redo the entire webpage layout the day before the website launches)

Our gift to you

To accommodate you, we may include a set number of complimentary out-of-scope work hour(s) for your project at no charge. Please see your work agreement or message your account manager / project manager to know exactly how many extra hours you may need.

We welcome more work after you've used any extra out-of-scope hour(s) we've provided for you.

We bill this work at our standard hourly rate. You make you aware of any out-of-scope changes.

We add these charges to your remaining balance. They are due in full on project completion for clients with a one-time project.

We add these charges to your monthly retainer at the end of the month.

Please know we are very flexible. We will work with you to accommodate small change requests within reason.