We understand that not all ideas are final. 


Sometimes you may want to change your mind before and during our work on your project. It's okay, and it happens to the best of us, even when we thought we planned for everything we would need.


Requests above and beyond those listed in the budget may be considered out-of-scope. 

 

What is considered out-of-scope?


Additional requests including, but not limited to:


  • Adding new features
  • Requesting new pages
  • Adding new plugins or apps
  • Significant changes after major project milestones have already been approved by you (i.e., wanting to redo the entire webpage layout the day before the website launches)


Our gift to you


To accommodate you, we have included a set number of complimentary out-of-scope development work hour(s) for your project at no charge. Please see your work agreement or message your project manager to k


More work once you've exhausted your built-in complimentary out-of-scope hour(s) we've provided for you is welcome.


This work will be billed at our standard hourly rate. You will be made aware of out-of-scope changes. 


These charges will be added to your remaining balance and are due in full on project completion for clients with a one-time project.


These charges will simply be added to your invoice for clients on monthly retainers the following month.


With that said, we are very flexible and will work with you to accommodate small change requests within reason.