What is your communication policy?

We strive to meet prospective and current client's needs through a transparent communication policy.

1. Slack
   1. Day-to-day communication, formal requests, updates, and approvals. 
   2. Our team will create a dedicated Slack channel for most ongoing projects so you and your team can communicate with us.
2. Email (If you don't receive a dedicated Slack channel from us)
   1. Formal requests, updates, and approvals. Standard response time: within two business days. 
      
3. Phone / Zoom Call
   1. Scheduled for high-priority discussions, scope changes, and complex clarifications.
   2. All phone calls must be scheduled in advance by clicking THIS LINK. 
4. Support Ticket
   1. You can now raise a support ticket in our helpdesk. Please create an account in our support portal and login before you make a ticket. You can also look at our Knowledge Base.

      Creating an Account in Our Support Portal

      As a new user, you can create an account by clicking Sign up in the upper-right corner of our helpdesk.

      Quick Guide to Checking Tickets’ Progress

      At any point, you can login and check the status of your tickets by clicking on the Check ticket status link.

      A ticket can have various statuses. You can filter out tickets based on the ‘Status’ by using the drop down above the list of tickets.

5. In-Person Meetings
   1. May be available upon request. Billed separately to cover any travel-associated costs.